Shipping and pickup
Last updated 28 October 2026
We post Australia-wide with Australia Post, and you can collect from Redland Bay, QLD by appointment. Every parcel is sent tracked. Postage is worked out from what is in your order, at Australia Post's prices, is shown at checkout before you pay, and Parcel Post is free on orders of A$50 or more.
When it leaves us. Stock items usually ship within 2 working days. Personalised and made-to-order items are made first and usually ship within 1 to 5 working days, depending on the item. We make and post orders Monday to Friday. We email tracking when your parcel is lodged.
Delivery times. Once posted, Australia Post estimates apply (often 2 to 6 business days for parcels on the east coast, longer for regional and WA/NT). These are estimates and can stretch in busy periods.
Need it by a date? Tell us before you order and we'll say honestly whether we can make it. Christmas order-by dates are our best estimate, as Australia Post sets the delivery times.
Christmas 2026. Order by these dates for delivery before Christmas (made-to-order items, metro addresses; allow extra days for regional areas):
| Delivering to | Order by | We post by |
|---|---|---|
| QLD | Tue 15 Dec | Tue 22 Dec |
| NSW, ACT, Vic, SA | Mon 14 Dec | Mon 21 Dec |
| Tas | Fri 11 Dec | Fri 18 Dec |
| WA | Thu 10 Dec | Thu 17 Dec |
| NT | Mon 7 Dec | Mon 14 Dec |
| Express Post (not WA) | Wed 16 Dec | Wed 23 Dec |
Our last posting day is Wed 23 December. We're closed on the Queensland public holidays (25, 26 and 28 December and 1 January) and post again from Tue 29 December. Orders placed over the break are made in order when we're back.
Pickup. Choose pickup at checkout. We email you when your order is ready and you book a time; we share the street address with the booking. Please collect within 30 days; if you can't, tell us and we'll hold it longer or post it to you.
Address problems. Check your address at checkout. If a parcel comes back because the address was wrong or it was not collected from the post office, we can resend it once you pay the new postage.
Lost or damaged parcels. If tracking stops moving for 10 working days or your parcel arrives damaged, email us with a photo and we will sort out a replacement or refund. This doesn't limit your rights under the Australian Consumer Law.
Overseas. We ship within Australia only for now.